“If the point of contact between the product and the people becomes a point of friction, then the industrial designer has failed. If, on the the other hand, people are made safer, more comfortable, more eager to purchase, more efficient - or just plain happier - the designer has succeeded.” -Henry Dreyfuss (Designer of the Western Electric model 500 telephone)

“If the point of contact between the product and the people becomes a point of friction, then the industrial designer has failed. If, on the the other hand, people are made safer, more comfortable, more eager to purchase, more efficient - or just plain happier - the designer has succeeded.”

-Henry Dreyfuss
(Designer of the Western Electric model 500 telephone)